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Terms and Conditions

These Terms and Conditions set out the rules on which you are permitted to use our website https:// www.glowonbyproderma.com Throughout the site, the terms “we”, “us”, and “our”refer to GLOW ON BY PRODERMA. These terms apply to all users who access this website and/or purchasing products from us.


By accessing or using any part of our website, you agree to be bound by, and to comply with these Terms and Conditions. If for any reason you do not agree to these Terms and Conditions or do not wish to be bound by them, you may not access the website.


General

When registering an account with us, all information that you provide must be correct and up to date at all times. Should any of your information change, you may change by logging into your account.


Orders

All orders are subject to acceptance and availability. We may not reserve the items in your shopping cart before checkout

Please ensure that the item, colour, quantity and address are correct before making the payment. Take note that the product’s colour on the photo may slightly differ from the actual product due to computer display settings.

All orders are non-refundable and non-exchangeable.


Payment

Payment can be made by Online Banking or Manual Banking for local orders and Paypal/CREDIT CARD for international orders. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.


We will take reasonable care to make our site secure. All online banking transactions on this site are processed using iPay88, which is a secure online payment gateway that encrypts your details in a secure host environment. They do not store sensitive data such as credit/debit card information.


Discount 

Discount or voucher codes provided to you are non-transferable and cannot be used in conjunction with any other offers. Should there be an expiration date, the code must be redeemed before it.


Package

We are not responsible for any damaged or lost parcel upon delivery process.


Content

By engaging with our brand, you agree not to duplication or exploit our logo, products or services. Content extracted from https://www.glowonbyproderma.com or any other social media owned by GLOW ON BY PRODERMA must be credited. Abused and unauthorized usage of this Content is liable to legal action by GLOW ON BY PRODERMA. 

Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us within 48hours upon receipt of product at [email protected] with details of the product and photos the defect. You can send the item you consider defective within 7 days to:


Derma Medispa

G-04, Jalan Kolam Air 2, Nong Chik Riverside, 

80100, Johor Bahru, Johor, 

MALAYSIA

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

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